“What is your name?”
asked the lady behind the counter.
“Why?” I asked confused.
“We need your name to
write it on the mug. What is your name?”
“But there is no one
else in the line or queue,” I responded looking at the empty space surrounding
the whole shop. Not a soul. Nobody lurking behind the sugar. Nobody hiding amongst
the cakes and muffins.
“We just need to for
the person making the coffee.”
“But, there isn’t
anybody else it could be for. Just me. ”
“I am sorry, sir, but
it is the system we follow”.
“Chris.”
“I’m sorry?”
“My name is Chris.”
“Thank you. If you
would like to wait over there, we will call out your name when it is ready.”
“Yes, because you might
lose me in the crowd of people here,” I grumbled.
“Sorry, sir?”
“I just said, thank
you.”
I am not a miserable person, but this little exchange hit a
chord for me. Somebody following a system because that is the process they always
follow come rain or shine. The whole thing was ludicrous in the context. My
coffee was not going to get lost in the making of it. There was only one
customer and only one coffee. It wouldn’t take a leap of imagination to make a
connection that the one coffee being made is for the one customer in the shop.
The problem here is that a system was in place for dealing
with a problem that at that moment wasn’t a problem.
Like cogs in a watch, schools run by a series of processes.
Each person has a role and a job to do. The cogs turn and things progress. If
there is a problem, then we try to fix the problem and get things running. How
do we fix a problem? We put a system in place. All too often a system is introduced
to staff through the medium of a flowchart.
My role in school is to deal with subject problems, but,
occasionally, I address whole school problems. That little exchange in the line
for a coffee made me think about new ideas, processes or procedures are introduced
in the school’s machine.
Flowcharts
Because people feel the
need to pin down systems and processes in schools we have flowcharts made. Flowcharts,
for me, are the epitome of evil. A series of box drawings reducing a complex process
into a simple yes or no chart which only belongs in Cosmo magazine, helping me,
or any reader, to make important life decisions like what kind of bikini that suits
my body shape or who is my perfect dream date. When people read these kinds of
flowcharts in a magazine, they know that the process is artificial. They know
that the chart hasn’t included every possible eventuality, because readers are smart
enough to understand that; so when they are deciding on which Bruce Willis
character from a movie matches their personality best, the reader knows that Mr
Willis has been in hundreds of films, yet the flowchart only has six possible
options and one of those is a cartoon.
Flowcharts reduce the
complexity of behaviour to a simple yes and no process.
A child is causing
disruption in the classroom.
Is the child
threatening the life of others in the class? Yes / No
If no, give a demerit.
If yes, call for assistance.
The Smell of Success
Of course, flowcharts
are only the way a new system is introduced. The system itself often causes the
problems. There are thousands and thousands of schools. Each with their own
sets of systems. When I moved schools, I noticed how like a nasty odour they
followed me. And, that’s what is often
happening in schools. They move like smells. Somebody visits another school and
they like the smell of the potpourri in the toilets, so they bring the smell to
their school. Smell this. What do you think? Tah dah! The school has a lovely smell. I know, I am talking in metaphors. But, it
rings a lot of truth. Let’s call this the ‘smell of success’.
Schools are constantly
in search for the ‘smell of success’ and it becomes something spread by rumour.
This school uses pine fresh and they got an outstanding. This school used hint
of mint and they got a good for this. This school got ‘Ofsteded’ and they did
well and they used beef flavoured monster munch. The problem, and this is the
big problem, is that the success of a smell or a process is often based on the
context of the problem. A process used in a small school works well in a small
school because it is…..um a small school. A process used in a large school will
not always work in a small school and visa versa. The solution works because it
is the right cog for the right machine. Each school is a different machine and needs
a different shaped cog or smell – Oh dear, I think I am drowning in metaphors. You get my point. This idea of people spreading
best practice is good, but the assumption is that those people have the Holy Grail
solution is false. Simply: it works for them.
Mea cupla!
I am guilty of the
next part. It is a universal truth: a recently promoted teacher in a school
will feel the need to prove their worth by introducing something new. Very rarely
will you get a person in a new position saying the following comment: “I am
going to carry on with what the previous person did before me and not change a
single thing. It worked before, so why should I break it.”
Yes, you could argue
that schools need an influx of new ideas and processes, but that needs to be
measured. Look at all the recent new changes we have had to deal with in
education. Rightly so things have calmed down a bit as people realised that actually
there were too many changes. A hard lesson I have had to learn is that you can’t
change everything and you can't do it now. I have learnt that it is better to
think tactically when to introduce something and give people time to adjust to
things. Golden rule: the first day or week back is never a good way to
introduce something new. Better to do it before a holiday so that it has had
time to settle in people’s minds. People can handle change and they do embrace
changes.
Spring Clean
It is funny how
processes and systems disappear without any ceremony, but I think it is always
handy to declutter before introducing new ideas and initiatives. People are far
more likely to follow or support a process if they know that they don’t have to
do another as result. Pile all the new processes together and on top of each
other and you’ll have a tower that can only do one thing… topple.
Plus, I think all the
time the impact on teaching and learning should be measured. Every new idea should
have the learning experience factored in when using it. There is no point
having a new system if it reduces the quality of teaching in lessons. The
lessons and the learning should come first. What will improve progress?
Teaching. What will improve attainment? Teaching. The more things people have to do, the less
time people have to do the important things.
I am in reflective mode and I am looking at what are the
problems I need to address and what are the possible solutions. Me cuppa from
the shop made me think about the whole process of new ideas in school and
departments. The sad truth is this:
The winning solution to solve problem X in your school is ….
one of seven hundred possibilities. It is the school’s job to find the right
solution for their school.
When looking to improve things, I think the questions I will
be asking are these questions:
What is the problem?
Why is there a problem?
What are the different possible solutions people have used?
Why do those solutions work in those particular contexts?
Which solution best fits my school?
What is the impact on learning? Will it hinder or improve learning?
What are we going to stop doing to ensure this new solution
is a success?
Thinking back to the lady in the coffee shop. I think it was
the blind obedience to the process that bothered me the most. Logic was
neglected as a result of the process. A process should not defy logic and a simple
bit of thought could have highlighted how that process was a waste of time.
Thanks for reading,
Xris